I’m just now starting to get over this one. We had a guest a few weeks ago (who left a review at the very last minute) rate us as a 3 star. We’ve now gotten four 3 star ratings (out of 183 total) and all three of them were either bizarre or ridiculous with the real reasons being disclosed only in private comment while publicly we got lambasted on cleanliness or odors. I can deal with that–it’s annoying, but I certainly realize one cannot please everyone.
This one, however, pissed me off. Our place is dragon themed–dragon pictures, dragon statues, hell, even dragon salt and pepper shakers. It is mentioned several times in our listing and most of the pictures have dragons in them. There’s no way one could miss it. Even the blasted private rooms are named Dragon Retreat, Dragon Nest, and Dragon Dreams. It’s in the stupid title of the stupid listings.
AND YET…this woman apparently was caught completely by surprise and found it weird enough to rate us down on it. Her review was: "Dragons EVERYWHERE! (A little odd) and it smells really like catfood in the whole basement area… But it was really nice that they provide some breakfast utilities!!"
At first I was simply taken aback. There’s no cat food out in the basement and what we do use is dry food. Regardless, there are no less than 6 air purifiers, about 30 bags of charcoal odor/damp absorbers discreetly placed, damprid under every bed and in every closet, and never any cat food in the guest areas. I’m assuming that, as she apparently did not realize there would be dragons EVERYWHERE (something every other guest has found either delightful, awesome, or neutral), she also did not know there would be a cat in the basement (my sister’s) at times and was displeased by it. Let me reiterate–there is absolutely no way this person smelled cat food. She may perhaps have smelled someone’s cooking in the kitchen but, honestly, that’s about the only thing that survives the air purifiers for more than two minutes. We have gone to great lengths to make sure there is nothing to smell down there. Additionally, the guests of the other two private rooms on the night this woman stayed not only gave us five star reviews, but also raved about how great the attention to detail and cleanliness was.
Yes, I know one can’t please everyone. And one person’s clean is another person’s dirty squalor. Four people out of 183 reviews should not annoy me, but I most definitely felt the need to rant about it. It is surprising and irritating how many five star reviews one must obtain to offset one single three star review, percentage wise.
And to kick it all over the edge, I then got a nasty little email from Airbnb stating they would “temporarily remove” us from the search engine if we got another low review. Superhost status, 84% five star reviews, and they threaten to penalize us over four crazy buggers. There has to be another site we can effectively list private rooms on. Jeez.