I had an interesting phone call or two…just now. I thought everything was fine…considering I put a turkey upon request in the fridge for this week for guests landing in NC late tomorrow night. There have been major fires in my area that have guests scared.
This is an Airbnb guest and asked me what my cancellation policy was…just now on phone. I told him that only if there is a mandatory evacuation will I refund. This is all strange considering I have been in contact with his parents/in - laws/wife (just today and past days) and tonight get this phone call.
BUT…I did notice a heavy smoke today…but can be gone tomorrow. I was not able to find out any more info today from my usual contacts and just let it go. They are already confirmed to be flying in tomorrow night so didn’t see any point in telling them if the winds blew a different direction. I had just emailed imporant directions from the airport and was told thank you.
I could tell during mid convo I was on speaker phone and possibly being recorded. I was prepared with my answers. I was honest but also let the guest know I would never invite him to fly half way across the country and lie about the conditions I am experiencing. They have an infant (that was his concern) and I told him that his infant is not going to be outside the whole time they are here, and I cannot control outside conditions. I was more than helpful before. I don’t know what map he was looking at. But he kept saying I am in this or that colored area with smoke, etc. At least before I knew that…I didn’t lie. He is just a young father looking out for his family’s best interest.
My warning is…be careful as your convo could be being recorded for Air. Make it clear you do not refund unless there is a mandatory evacuation. He called back asking if I had Blu-Ray or whatever so they could bring their own movies. So hopefully all is good.