I’ve just received the email from Airbnb setting out the new host rules - we can now be temporarily delisted for not being up to scratch in certain areas. OK fine. But has anyone seen any rules or criteria for guests? Which I keep bugging Airbnb for.
As an example, I had a guest recently. He rated me 5 stars for all the categories but 4 stars overall (Overall is where it counts). And I know the reason. I was away for one night so there was space in the garage for his car (I advertise I don’t provide off-street parking). He rang me and asked if he could put his car in however I had to say no, as our parking is one car behind the other. That would mean my son would have to come and get the keys and move his car out and do the juggle each time one of them wanted to use the car. He was so insistent and said he’d go and speak to my son who was embarassed and put on the spot so said yes. I told him he also needed to move his car by 10am as I would be returning. He sounded very put out and thought it was not good having no parking. There is lots of parking in our street - he just didn’t want to pay for it and go through the hassle of putting coins in the meter every 3 hours. So, he told me the room was lovely, perfect, blah blah blah but he found it annoying having to pay for parking (like 95% of the area in the city where I live.)
How does Airbnb ameliorate low star ratings for guests who are clueless and still comparing it to a hotel experience?
Where is the guidance on leaving reviews for guests? Guests know our reviews are important and they often hold it over you.