Just had a guest cancel tomorrow nights booking, she made a mistake and meant to book tonight instead of tomorrow. I spoke with her on the phone and tried to help her find other arrangements at a hotel since all the airbnbs in my area are booked. She was a super nice lady so I didn’t want to charge her a cancellation fee - I contacted airbnb and explained the situation to them and asked if they could cancel on her end and not charge a fee. A couple of hours later I got an email from Airbnb Love saying "Thank you for your kindness in offering your recent refund. This speaks to what an excellent host you are and we appreciate your generosity!
― Your friends at #AirbnbLove
The gift they gave me was a key chain lol - wondering if anyone else has had this happen yet?Must be a new thing airbnb is trying out? I was hoping for a travel voucher when I saw the email haha.