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Actually letting the guest stay for free is exactly what you did suggest. You said;
‘Simply let her stay and don’t worry about getting paid’.
And not terribly supportive of you @Eberhard_Blocher to say to @ehv5002 that she ‘obviously didn’t do her job right’.
My guests have rules with their checkout time sent to them. It’s also posted in their room. I also text them a message like “it was nice having you. Check out is at 10am…” she knew she was supposed to leave. I have to be at work at 9am. So this is how she was able to stay without literally being escorted out.
I bumped into her at 630pm when I got home. I don’t Airbnb my extra rooms because I want to be social. I am running a business. She literally stole the thing I’m selling, time in my apt. I reported this to Airbnb, and my case manager said he didn’t have the authority to charge her but agreed she should pay. I called a few times, and after a month a different rep handled it.
Eberhard I could not help but respond to your post. You yourself (in one of the other post) states that you are running a small business.
No business will survive by allowing a guest/customer to just take merchandise or service and walk away. That is called “thief”.
Airbnb should have charged the guest for the extra night and pay Host what was due promptly.
You are supporting inexcusable actions and promoting bad behavior.
What do you mean “strange attitude towards other people”. By asking someone to pay for what they took?
Do you go to a store, take merchandise and when you don’t see cashier just walk away without paying?
Are you for serious?
Well in the meantime, @ehv5002 gave some additional details, which made things clearer for me. So perhaps I was being overly harsh here, and I do apologize if that was the case.
It simply never happened to me that someone who was supposed to check out in the morning was still around at 630pm. I am also missing the information what happened later on. Did @ehv5002 allow the guest to stay another night, or else, did she finally ask her to leave at 630pm? If it was the latter, i.e. guest actually left in the evening, and there was no other guest supposed to be checking in on that day, I don’t think I would have asked guest to actually pay for another night.
It is all a question of “how to handle other people”, also, difficult guests. I simply think @ehv5002 might be able to do better, in that respect. I know none of us is perfect, I certainly am not.
There are many people, especially budget travelers who try to get as much as they can for nothing. I’m happy you have been fortunate to not have to deal with guests over staying their welcome. It’s a truly unsavory thing to do.
If guest was still there at 6:30 P, with no other guest arriving, it still does not matter. Guest stayed beyond 10 A check out time.
It sets the president that it is O.K. to make your own rules. Up to couple of hours late, I have done it many times for my guest, and it was with guest first asking me for permit ion.
In this instance guest took advantage,knowing that the Host had to leave for work, and worst of all it took Airbnb way to long to pay host. Look it this way: Guest are bread and butter to Airbnb, but it is the Host that are the asset.
That is one of the reasons why I true in the towel. City regulations, high taxes and fees, entitled guest and the list goes on. Again those that can afford to charge bigger $$$$ it pays to be a host.
Actually @Eberhard_Blocher Airbnb disagrees with you they charge guests who overstay after their checkout time a premium.
They should be working with @ehv5002 to collect it - not making it difficult. After all it is their policy.
Well that’s interesting to hear. I had some guests, last week, who checked out at 1 pm although checkout time is 12 noon, in my case. When writing the review, this morning, I actually did report this fact to Airbnb in the field provided. It wasn’t a big issue, but it took just 10 seconds to write this, so I thought, what the heck, let’s just do it.
So are you saying that Airbnb will now come back to me on this? Are they going to charge my former guests for leaving an hour too late?
I didn’t say that at all @Eberhard_Blocher
I said that if guests overstay past check out time Airbnb will charge a higher fee than the host would normally charge.
How they work with hosts to do it I don’t know. Why not give them a call and ask?
I thought you didn’t let guests overstay 
@helsi you’re making me smile a little. Poor @Eberhard_Blocher is getting quite the run around from you 
@Eberhard_Blocher Airbnb won’t claim anything from your guestsfor checking out one hour late. They should definitely be supporting @ehv5002 in their claim though . 18.30 pm is taking the biscuit.
Not really @Zandra I genuinely don’t know how they do it as I’ve never had to make a claim.
I agree they aren’t going to consider a claim for a one hour overstay (not that Everhard actually made a claim). From memory it was guests overstaying by four hours or more but again not completely sure.
However in @ehv5002’s case they should definitely be helping her.
I actually think it is penalty for overstaying that they charge