Airbnb Restaurant Reservations

1

Have you all heard about the new restaurant reservation feature?

https://www.forbes.com/sites/bizcarson/2017/09/20/airbnb-takes-aim-at-opentable-with-restaurant-reservations/#458d28988634

I thought it was pretty funny that it was started because the Director of Trips couldn’t figure out how to call a restaurant that his host recommended. Doesn’t he know how to use the Guidebook?

Anyway, my husband and I couldn’t figure out how to access the new restaurant reservation feature. I called Airbnb to ask. The customer service representative knew nothing. He said that someone from the Experiences Team would call me back within a couple of hours. Their customer service team is astounding in its incompetence.

1 Like
2

It’s just like everything else–roll it out and wait for the feedback.

Sigh.

THE HOSTS WILL TAKE CARE OF EVERYTHING! THEY ALWAYS DO!

1 Like
3

I called them yesterday and the rep told me he was a newb and that I knew more about the review and response system than he did.

2 Likes
4

They really need to get the basics down first. Like how to communicate with your hosts who make it possible for you to bring in all the money.