Airbnb Support8:10 PM
Hi Alex, I’m so sorry this is happening to you.
I’m going to forward this case to another team who will do the best to resolve this for you.
I can imagine that it is frustating Alex, so thank you for your patience while we verify why it is happening to your payouts.
Best regards,
Rita
Airbnb Support9:21 PM
Hi Alex.
This is Alejandro from Airbnb.
We were checking the issue and in this case we are presenting some delays with some payments, but do not worry as your payment was already sent and you will only have to wait few days more in order to see the payout in your account.
We apologize any inconvenient and do not hesitate if you have any more questions.
Regards, Alejandro.
Airbnb Support9:21 PM
Do you still need help?
No, I’m done.Yes, I still need help.
Alex9:39 PM
Yes, I still need help.
Message from Airbnb Service
We’re forwarding you to a team that can better assist you.
Alex9:48 PM
Alejandro - you have provided zero help - you are as clueless as the other suppport staff who like you are incompetent and have no understanding of how AIRBNB payments work - the payment has NOT been processed - if it had been processed it would be listed in COMPLETED PAYOUTS - ‘completed’ refers to the completion of the payment processing not the arrival of the payment.
I have NOT received the PAYMENT DETAILS EMAIL which is automatically sent out by AIRBNB the same day the payment is processed.
This delayed payment matter needs to be refered to a SUPERVISOR please!
Alex
ONCE AGAIN HERE IS A SUMMARY OF THE PROBLEM:
My payment from AMANDA has not been processed - the same inexplicable delay occured with my previous payment for the previous AIRBNB guest Giovanna - it was two weeks late!
GUEST: AMANDA
Confirmation code:
HMHWSBKCYR
The AMANDA payout has still NOT been processed or released - the reservation is still sitting in the UPCOMING PAYOUTS list.
That same projected payout amount and date information has been there in UPCOMING PAYOUTS from the first day the reservation was first made and paid months ago - it is a projection of the amount and date of a future payment and a projection that the payment processing itself will commence on 14 APRIL - it is NOT confirmation that the payment has in fact been processed and sent.
In fact the payment has NOT been processed and consequently I have NOT received the PAYMENT EMAIL which AIRBNB ALWAYS send out the same day they process the payment.
That is unequivocal proof that AMANDA’s payment has not yet - 5 days later - been processed or released for payment.
The payment is still sitting in UPCOMING PAYMENTS - if in fact it had been paid on 14 APRIL it would be listed in COMPLETED PAYOUTS.
‘COMPLETED’ refers to AIRBNB’s completion of the authorisation and sending of the payment - the processing of the payment - that stage has NOT yet started because the reservation is still sitting in UPCOMING PAYMENTS as it has for the past few months!
“COMPLETED” does NOT refer to the time of arrival of the payment and its receipt in the host bank account because AIRBNB have no control over that once they have transferred the payment.
I have 7 years experience as a host - I know exactly how AIRBNB payments work - AMANDA’s payment has NOT been processed - it now NEEDS to be sent to the PAYMENTS section for processing at which point I will then receive the PAYMENT EMAIL confirming that it has been sent and the exact amount sent and providing an estimation of when it might arrive.
That standard AIRBNB payment details email has never been sent to me in regard to AMANDA!
This is an issue about ‘payment processing delay’ not ‘payment arrival delay’ - the payment can never arrive unless it is FIRST processed!
The required action here is for AIRBNB - to TODAY 18 APRIL - commence the processing of my 13 APRIL payment!
Thanks
Alex
Airbnb Support9:52 PM
Hi Alex,
As I mentioned you before, we are experiencing some general problems with the payouts, it is not only affecting you but some other hosts, but do not have to worry as the payout will be completed into few days, the recommendation is to wait and you will be able to see the payout completed.
Alex9:53 PM
PLEASE REFER THIS TO A SUPERVISOR - THE LAST PAYMENT PROCESSING WAS DELAYED BY TWO WEEKS - BUT A SUPERVISOR RESOLVED IT VERY QUICKLY AFTER A SUCCESSION OF INCOMPETENT SUPPORT STAFF DID ABSOLUTELY NOTHING TO HELP THE HOST GET PAID.
WHAT ARE YOU SAYING?
UNDER AIRBNB RULES PAYMENT PROCESSING MUST START WITHIN 24 HOURS OF THE GUEST CHECKING IN - ARE YOU SAYING AIRBNB HAVE CASH FLOW PROBLEMS AND THAT YOU ARE HAVING TROUBLE PAYING YOUR GUESTS NOW?
IS AIRBNB GOING BUST?
Airbnb Support9:56 PM
Alex, we are having a general delay and we are working on it in order to solve it as soon as possible, it is just about time to get it fixed and the payouts will be completed in few days.
Alex10:02 PM
THIS IS NOT GOOD ENOUGH - UNDER AIRBNB OWN RULES PAYMENT PROCESSING MUST START WITHIN 24 HOURS OF THE GUEST ARRIVING - AIRBNB HANE HAD AMANDAS MONEY FOR HER PAYMENT FOR MONTHS?
AMANDA BOOKED OVER 2 MONTHS AGO?
WHAT HAS AIRBNB DONE WITH THE MONEY?
AIRBNB MUST MAKE A PUBLIC ANNOUCEMENT TO ITS HOSTS AS TO WHY WE ARE NOT BEING PAID ON TIME AND IN ACCORDANCE WITH AIRBNB PROTOCOLS!
I AM GOING TO TAKE THIS MATTER PUBLIS AND COMPLAIN TO AN AIRBVNB DIRECTOR - BRIAN CHESKY ON TWITTER ABOUT THE FACT THAT AIRBNB CAN’T PAY ITS HOST ON TIME: @bchesky
Airbnb Support10:03 PM
We would love to help you resolve this case as soon as possible. To make sure that you receive continuous support, my colleague is going to take over this ticket to ensure the fastest resolution to your issue.
In the meantime, please feel free to reply to this message if you have any further questions or concerns. We appreciate your patience.
Alex10:03 PM
CORECTION:
THIS IS NOT GOOD ENOUGH - UNDER AIRBNB OWN RULES PAYMENT PROCESSING MUST START WITHIN 24 HOURS OF THE GUEST ARRIVING - AIRBNB HAVE HAD AMANDA’S MONEY FOR HER PAYMENT FOR MONTHS?
AMANDA BOOKED OVER 2 MONTHS AGO?
WHAT HAS AIRBNB DONE WITH THE MONEY?
AIRBNB MUST MAKE A PUBLIC ANNOUNCEMENT TO ITS HOSTS AS TO WHY WE ARE NOT BEING PAID ON TIME AND IN ACCORDANCE WITH AIRBNB PROTOCOLS!
I AM GOING TO TAKE THIS MATTER PUBLIC AND COMPLAIN TO AN AIRBNB DIRECTOR - BRIAN CHESKY ON TWITTER ABOUT THE FACT THAT AIRBNB CAN’T PAY ITS HOST ON TIME: @bchesky
Alex10:08 PM
I HAVE NO PATIENCE WITH AIRBNB’S CONSTANT INEXPLICABLE AND UNEXPLAINED DELAYS IN PAYING ITS HOSTS - UNPAID AIRBNB GUEST AMANDA HAS GONE - ON THURSDAY 10 NEW AIRBNB GUESTS ARE DUE TO ARRIVE - HOW AM I SUPPOSED TO PAY THE GAS, ELECTRICITY, AND WATER BILLS ON A LARGE HARBOURSIDE HOUSE WITH 6 AIR CONDITIONED BEDROOMS - WHEN AIRBNB DOES NOT PAY ME AND CANNOT SAY WHEN IT WILL PAY ME?
IF AIRBNB IS GOING BUST AS THE RUMOURS AMONG HOSTS SUGGEST - IT MUST OPENLY ADMIT THE PROBLEM - SO WE DONT WASTE MORE MONEY ON ACCOMODATING LARGE GROUPS OF AIRBNB GUESTS AND NOT GETTING PAID FOR IT!