airbnb does not pay to host: part 2
So another week has passed, now there have been 3 groups of guests, and still no one from Airbnb has offered any concrete help or explanation. I had the one of previous call 7 days ago (August 2, 2025, Friday, 16:33) where I was told for the umpteenth time to be patient for another 2-3 days and that the technical problem would be solved. In the conversation, it was confirmed to me that:
- AIRBNB knows that they have not paid me the amount for the last 3 guests this year!!! ( more 15.000 euro).
- AIRBNB knows that there is a technical error in their system for the last reservation from last year (August 2023), which was put on hold (even though I was duly paid)!!!
- AIRBNB knows where the problem is!!!
- AIRBNB has not done anything for 34 days since the problem was first reported!!!
- AIRBNB owes me over 15,000.00 EU !!!
Yesterday, in the presence of my lawyer, I contacted the help centar again.
We did not receive an answer to any very simple question, such as: what is the address of Airbnb in Europe.
The person who answeed us requested that we resend all confirmation codes related to the case.
In this way, it is clear that no one has done anything related to my case. I note that Airbnb owes me over 15,000 eu.
What to do?
- Continue with the free service, covering all costs.
- Hope, pray (please if you know the name of the airbnb church where I should go) that AIRBNB could pay us or as an absolute minimum that you contact us with some concrete information?
- Cancel all reservations, ruin tens of people’s vacations and move to another platform?
- Take a lawyer’s office and seek legal protection or file a lawsuit. (done)
- Contact the Croatian association of family accommodation registered in the Republic of Croatia? (done)
Honestly, (anyone who reading this post and works for airbnb), how can you be a part of this?
Thousands of hosts report problem with paying, and airbnb continues to do the same, without the slightest concern for the damage and financial difficulties it causes to me as a host, and potentially to future guests.
And I know that I will again receive a response full of understanding and fake sweet words begging for my patience. But that message can’t feed my children, with that message I can’t pay for accommodation for three students. With that message, I cannot pay for the cleaning service, nor can I maintain my facility.
With that message, I can only…
And then you realize again, that the small ones are small, and the big ones are big. And you realize that injustice was the initiator of the biggest changes. You realize that when a man has nothing left to lose, he is ready for anything.
Please, any advice is welcoming.