I had a guest book 4 nights over Thanksgiving. The cancellation policy was Strict. They cancelled three weeks before so they should have had to pay 50%. Initially Airbnb paid me the 50% or $586 (less all their fees, of course). I didn’t rent over the winter. Then this spring when I rented again, Airbnb deducted a further $300.
I just called customer service to ask why. I got a woman who doesn’t speak English clearly, and there was tons of background noise. She gave me the run around at first, then said she would look into it. When she called back she said it was because I had a partial-pay setting on my listing. When I asked where that was, she tried to help me find it, then realized that it’s not something the host sets; rather it’s something the guests can choose.
She said that since the guests had a partial-pay setting, they only paid half of their total fee. And that I was getting half of that! So for a booking that would have earned me $1300, I ended up getting $288. So much for a cancellation policy.
I am so aggravated with Airbnb. This isn’t the first time they haven’t honored what they post on the website.