I have been hosting for six weeks. The guests are great and all is going well. But Airbnb has made three giant mistakes and it feels like I need to check and double check them in order not to have things screwed up for a guest. I would love to hear if other members are having problems like this:
1 - I have a six month window checked as my Booking Window in settings. TWO guests have been able to book anyway. I have been trying and failing to get Airbnb to respond to this for three days. The only response I have gotten is one message asking me what I would like to charge for one of the guests since I indicated in the original message that I would have raised my rates for the particular (popular) weekend they booked. Since then - crickets, despite maybe five messages from me asking for help. Meanwhile, my calendar has been wide open indefinitely. Finally went in and manually blocked it, but if I want to keep a six month window open I will have to open a new day at the end of the window every day. And the whole thing makes me uneasy…
2 - I marked ONE full bed for our yurt listing. Despite the numerous (I counted 3) locations on my listing settings where the host specifies bed showing just that one bed, the public listing showed as having an additional bed. A guest booked it, wanting that additional (non existent) bed. Airbnb fixed it, said it was a glitch, and the guest had to go find other accommodations. Didn’t feel good about inconveniencing the guest, especially since we had to wait three days while Airbnb figured it out. I couldn’t cancel him since it would have hurt my status.
3 - I use Google calendar. The lag between bookings and the sync to my calendar runs from hours to days. Meanwhile, my cleaner and I have to jump between two calendars to coordinate our individual and shared calendars for both our non-airbnb lives and our cleaning schedule. Airbnb has no remedy for this, says its a Google problem.
This seems crazy to me! Like buying an airline ticket and the airline says, oops, we don’t actually have a ticket for you. A week later. Why is their platform so glitchy? Any suggestions about how to smooth things out, or other rants?