I came here to look for some advice. What happened: For the past two years I have been successfully referring new customers to Airbnb and collected a lot of account credit (over $13,000) with Airbnb’s referral program. Last week I was trying for the first time to book an accommodation but it didn’t work. I always received the message: “Please contact the Airbnb support.” so I did. The support told me that they sometimes do technical checks on some accounts and that it will take some time and that I should be patient. So I waited a couple of days and called again. After my call I received this email:
Thanks for reach out. My name is Carlotta and I’m a member of Airbnb’s Trust and Safety team.
Please note that your account has been found to be in violation of the Airbnb Referral Program Terms & Conditions, which can be found here: https://www.airbnb.com/referrals/terms_and_conditions.
Due to this violation, we have decided that it’s in the best interest of our community to deactivate your account. We’ll contact you if anything changes in the future, but until then, we won’t be able to assist you any further with your account issues.
Best regards, Carlotta M.
I just got off the phone with your german colleague. She told me that english is your native language, this is why I email you again in english to avoid misunderstandings.
I’m not aware of any violations of the Airbnb Referral Program Terms & Conditions. You wrote “Due to this violation […]” without naming a violation. I’ve been successfully referring Airbnb clients since 2012 with my user review website: http://www.erfahrungen.com/mit/Airbnb/ and now for the first time I want to use the credit on my account to book an accommodation and my accounts gets deactived without naming a reason, my 12,029 Euro credit is not accessible and you tell me: “[…] we won’t be able to assist you any further with your account issues.”
Until this day I was under the impression that we had a successful advertisment cooperation, but your email changed my view completly. Taking away 12,029 Euro in credit without a reason and telling me to not contact you again is unacceptable after I’ve referred hundreds of paying clients to Airbnb.
What I realized after all this: Airbnb apparently flagged my account all the time so that I would not be able to book anything but still receive the referrals from my website and when I complained about not being able to book they just deactivated the account.
It has been 24h and I did not receive any email from Airbnb. Do you guys have any advice for me?
Thanks for your help.