I am growing tired of how AirBNB caters to a first time guest with no reviews, and how Superhosts are treated. My Fiancee and I have been hosting since January. We provide a very reasonable price, high quality linens and great communication.
Of the MANY people we have hosted, we have had 2 bad experiences. First, was a party held at our home - it took 16 hours for us to clean it, and they caused over $300 in damage. We got $150 through the resolution center, but have the security deposit at $400. A lot of good that did. I am glad we didnt hire out the cleaning professionally. They didnt even cover cleaning the vomit stained carpet, and ruined Duvets/covers.
Last week, we had a person who was supposed to stay over memorial weekend. We have a 3 night minimum. They requested, through the messaging system, to reduce the number of nights (Not staying the first night) to two nights. They had 6 people and an infant. I said no, so they pulled the "Medical Emergency " card. When they did that, they changed to removing the last TWO nights. So in a med emergency it affects the whole group, and for the LAST two nights? OK.
Then, we get a storm, and it knocks out the AC. Had to cancel their one night. I have never been thankful until now for the AC to go out. It gets repaired tonight just as my new guests arrive.
I am disgusted with the treatment we get from AirBNB. We are strongly considering just long term rentals on our home.
Rusty and Donna