Hosts are removed (ghosted) for unresponsive situations multiple times, multiple strikes for abusive language/aggressive behavior, sexual accusations that become proven, multiple violations for the same reason, very low response rate, high cancel rating, and/or violating the host standards policy (www.airbnb.com/hospitality)
Statistically speaking, under 6% of hosts/guests call or write in for any issue related to Airbnb so even though it’s the agents job to handle these situations day in and day out, it’s a very low possibility that anything occurs normally.