The guest wanted a full refund, so after her inital claim of needing a date change came up with this bizzare tale to get a refund via EC. I have refunded before, but in this case I refused when AirBnB asked me to volunteer to refund her based on her tall tales of her situation and I explained why I would NOT refund this person. Seems she could not verify her claim after all. Surprised they sided with me.
Airbnb Support
12:06 PM
Hello Letti,
I was not able to collect valid documentation from this guest for this reservation. At this time I did communicate no further issue would be refunded. At this time I have resolved everything for this case. Please let me know if you have any questions. Thank you for working with me on this case. Please let me know if there is anything else I can do to assist.
Have a great day!