AirBnB Facebook page

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I am very new to Facebook and only signed up because of my 2 Airbnb properties. Is it normal to have so many complaints on a page? So many people having issues with refunds, bad hosts, cancelations and unavailable properties. The responses seem to be so canned. There are very few happy posts and if I read all the posts as a newby there is no way I would book!
The complaints are really out of control and there appears to be little done about it.

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Have you seen the Airbnb Trustpilot page? Compare it to the competitors Trustpilot ratings. It has a very poor rating even compared to them.

I wonder how many people are put off booking at Airbnb because of those complaints.

I donā€™t really use Airbnb, and canā€™t even remember what the Airbnb Facebook page looks like. But it might be interesting to compare it to the competitorā€™s Facebook pages.

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Of course there is always horror stories, especially with companies like Uber and Airbnb where is all ā€˜onlineā€™ and you canā€™t visit someone to complain in person. Personally I have used Airbnb at least 10 times as a guest and never had a problem, budget & high end properties. Iā€™ve had about 50 groups of guests as a host and again, problems have been minor and rare. My experience of dealing with Airbnb call centre and via email have actually been very good but Iā€™ve been pushy with them and known what I want and my rights before calling them. I have little faith in the host guarantee I have to say though and thus have not bothered to make claims for damaged items (air mattress was the most expensive). Iā€™ve just put it down to cost of doing business. At the end if the day, I just look at the platform as an easy option fir me but if it didnā€™t exist I go back to other methods which are a lot more work for me. None of my guests have ever complained about Airbnb service issues.

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Itā€™s Facebook ā€“ or as I call it Farcebook! The place where every moron in the multiverse airs his/er dirty laundry! You actually believe everything (or anything) you read there?

IMHO this forum is much more representative. And weā€™ll really try to help you is you have problems as a host or guest.

If everything went perfectly weā€™d all be bored silly within a week; but some people live for, and live to create drama!

Weā€™ve used AirBnb close to 40 times, all around the world, and all but one have been good to extremely good experiences. Canā€™t say that about my previous decades of hotel/motel stays!

Personally, I think every potential AirBnb host should first be a guest in at least ten different Air rentals, before being allowed to become a host for real.

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People are more likely to complain than they are to praise, and this is especially true on Facebook/Twitter. When a CSR doesnā€™t resolve an issues with a host, and that host complains to this forum, it is not uncommon for this forum to suggest they engage another CSR via Twitter/Facebook.

I am a fan of AirBNB but I have never visited their Facebook page.

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I still think there is something else going on. Airbnb has consistently among the lowest ranks of the companies in its category across review sites, not just Facebook. Compare for yourself.

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I also call it FAKEBOOKā€¦ especially when you are home leading your hum drum life and all your friends are traveling the world or living the high life! And post pics to make you jealousā€¦:laughing:

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Lol! I am no longer on Fakebook, but always thought it amusing that people having such a ā€œgreat timeā€ would be wasting fun by posting on facebook. Itā€™s like those people who go to a concert and view it through their phone, and record it is so they can upload it to facebook - and all their friends can see what a wonderful time they had :joy: :

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Hey! I feel like you are insenuating soemthing :sob::sob::sob::sob:

Obviously Kidding!![quote=ā€œkonacoconutz, post:7, topic:12504ā€]
especially when you are home leading your hum drum life and all your friends are traveling the world or living the high life!
[/quote]

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This is why I wanted to keep a certain holiday I just had on the down low, but friends kept asking for pics!!! So I am guilty of it myself. :laughing:

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