This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!
I used AirBnb as a guest recently and one change I noticed is that when writing a review, AirBnb is explaining what each star means as follows:
1 Star = Terrible
2 Star = Bad
3 Star = Ok
4 Star = Good
5 Star = Great
Unfortunately, Airbnb is being disingenuous in its descriptions of star ratings. If four stars is “good”, why do hosts who receive four stars receive suggestions on how to improve and threats of being delisted?
Oh! this is terrible. Someone’s expectations are not an objective thing, So to evaluate a listing under someone´s expectations is reinforcing the idea that is ok to give less than 5 stars if the guest doesn´t feel their expectations were addressed.
It’s the second question that I don’t get … presumably the optimum mark is is “much better than I expected”, but that could imply that the guest thought that the place would be a hell-hole and was pleasantly surprised that it had curtains and a clean toilet. If the description of the listing is honest and the guest has read all the description and reviews (not a given, as I admit) then the answer should always be the third “About the same as I expected” … I honestly don’t see the point of this question or waht information Airbnb think they can glean from it.
I agree. Pre-ABB, in any survey or review I gave, I usually rated a positive experience as 4* and never considered it to be a bad rating.
If working with a business was a pleasant experience, then it was 4* with a positive written review. If someone/thing extraordinary happened in the transaction, then I gave 5* and added a shout out to the person/event that was exemplary.
Not giving 5* to everything seems like an honest way to review, rather than sounding like a dingbat that just “loved!!!” every little thing that came along.
Now, with ABB, I want the 5* “This experience was the best ever!!!” people because it feels necessary to survive.
Thanks for letting us know I might have panicked if I suddenly started getting more 4 star reviews.
I think the change is deliberate and they are trying to get host’s averages down so fewer hosts can reach the magic 4.8 average for Super Host, which only allows for 20% 4 star reviews, and it might actually mean something. I am currently on 4.9 which means 90% 5 star and 10% 4 star reviews but I could see that dropping below 80% if guests follow the new system.
I also think it would be harder to get 5 stars if you are hosting remotely as I often get a comment about the great or friendly host from when i meet them playing with my adorable dog in the yard. I go Full Momzilla and tell her: “It’s show time baby! If you want to be eating real steak again this week”.
I also get annoyed about the “expectations” question. When I enjoy a stay I always tick “Much better than expected” but guests who aren’t hosts wouldn’t know to do that.
Today a guest sent me this private feedback: the options in the Airbnb guest survey don’t match so well with what I’m thinking… you presented the accommodation so well in AirBnB that walking into the apartment completely matched with the high expectation I had based on how you had presented it already
It’s an interesting thing to discuss how anyone could be objective when criticizing something, this is just an example, and the guest was an anthropologist from Oxford University. He gave me 4 stars on overall experience and on accuracy and 5 stars on the rest.
Since everything he mentioned is accurately described at the listing and the pictures are not edited, I feel I could not do anything in order to change his expectations.
23 de mai - 28 de mai · €34
Cozy Apt Andrassy Avenue/Oktogon Downtown
An amazing host, with a apartment in a great location. They are very nice and collected us from the airport for a small fee. The apartment its self, was clean and the ground floor is spacious. The upstairs bed room, has some steep steps and low ceiling height. The bed is firm, which I find is common in Europe, so no complaint. My only complaint is the steps are difficult and I was scared of breaking the hand rail. The builds courtyard also needs some tlc. All the complaints are very picky, especially for the price. The building felt secure and safe. If you pick this place for anything its the location. Its perfect for the getting anywhere, its right on the public transport line. trams, buses and metro are only meters away. The top ruin bars are only 800meters away. The Terror Museum is only round the corner, as are some of the best restaurants and cafes (including the cat cafe) in Budapest, PERFECT!
You are a wonderful host and you place is a great location. We had a wonderful time and thank you for the collection from the airport
what can be better
The location was amazing but the lighting on the windows is a bit misleading of what the place really looks like.
You’d kinda think “PERFECT = 5 stars” but some people are thinking of 5 star resorts with infinity pools and 24/7 room service.
Best not to let is stew I find, soon buried. I read the reviews in case something needs to be sorted but I don’t look at the ratings until months later so it is too late to bother me because I don’t even remember who they were.