Has anyone had to deal with this?
Guest makes a reservation for 2 nights7 days prior to checkin.
Guest checks in Friday.
I received my payout Saturday afternoon as usual.
Guest checks out Sunday @11am.
I receive email from Airbnb inviting me to review guest at 2:43pm.
Click box in the Airbnb app “Write Review” appears and is still there.
I receive email from Airbnb at 23:38 that says:
“Problem collecting payment for reservation Xxxxxxxxxx.
The attempt to charge your guest, Xxxx, for the amount due for reservation xxxxxxxxxx from Sep 7 - 9, 2018 was unsuccessful. The reservation is still active at this time, and we’ve sent xxxx an email alert with a direct way to pay the balance.
If your guest successfully submits payment, we’ll send you a confirmation email right away. If you have questions about the payment problem, you can reach out to your guest.
If your guest doesn’t successfully submit payment or if they cancel the reservation before making the payment, Airbnb isn’t liable for issuing your host payout. If you prefer to cancel the reservation, you can cancel without penalty at any time before the trip begins. If the reservation has started and you’d like to cancel, please send us a note.
We appreciate your understanding.
The Airbnb Team
Sent with from Airbnb
Airbnb, Inc., 888 Brannan St, San Francisco, CA 94103