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Airbnb delays 48 free cancellation due to host pressure


#1

I am part of a group of hosts that have raised concerns regarding Airbnb’s introduction of the free 48 hour cancellation, both because no meaning analysis has been carried out on the impact for hosts and because of safety concerns.

Today Airbnb have announced…

"Before the change goes into effect, we’ll share more about what we’re doing to address your concerns, particularly around protecting your listing details from being shared with guests who cancel. But for now, we’d like to clear up some confusion and help you better understand the new policy and how it will benefit the whole community:

Here’s how the new grace period policy will work

  • Guests must cancel within 48 hours after booking and can only cancel if their check-in date is 14+ days away.

  • To prevent abuse, guests are limited to three fully refunded cancellations a year.

  • To make sure guests are not making multiple bookings and then cancelling, any booking made by a guest when they already have an active booking for those dates will not be covered under our grace period policy.

It is good to see they have recognised some concerns and responded promptly. I can only think this is because there has been a massive backlash.


#2

I don’t see the information about the delay. Was this in an email?


#3

Sorry I missed a sentence @K9KarmaCasa …here it is.

“In order to address your concerns, we’re delaying the change until May 1, 2018”.

It was posted directly on their Community Forum name checking hosts who had raised concerns there.


#4

@Helsi Thanks for posting this!


#5

My pleasure :slight_smile: What’s interesting is that they are now including; guests can’t cancel more than three times under this policy and can’t hold multiple reservations for the same date (not in their original policy).


#6

Sadly I think this is giving them too much credit. They somehow realized that we could exchange info during this time!!! And oh noooooo, that can not be allowed. They really didn’t fix anything for our benefit. you know??


#7

That’s amazing!

What happens until May 1st? They will reconsider this or what?


#8

All they have to do is read the host forums.


#9

I have often wondered if they do read our forums.


#10

Mostly it would be a waste of time but I could see someone doing it now when they are rolling out major changes. The Airbnb community forums are moderated by Airbnb so they’re certainly reading those. I didn’t look to see what people were saying there about the 48 hour cancellation policy. The Reddit thread I saw seemed favorable towards it.


#11

Interestingly, this clause has been on their cancellation policies except for the long term policy.

“The Airbnb service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the Airbnb service fee if they decide to cancel”


#12

That makes it sound like nothing changed they just pushed back implementation because they realized they did a terrible job of informing hosts. And the idea that no one knows what the policy is or when it goes into effect unless they are on the Airbnb Community forums is great too. :roll_eyes:


#13

Yes, because none of us actually saw what was to be implemented on April 5th, no one really knows. But according to the emails sent to hosts it seemed pretty clear to me that the 48 hour cancellation policy was a freebie and not intended to be like the current 48 hour policy where you can’t overlap dates. I don’t believe for one second that Air is changing anything due to host pressure. If anything, they are back pedaling just like HA is known to do…keep hosts hanging on, and then will implement later. The only thing I see them “working” on is having a way of not releasing the private details of the host within that time period. Everything else is smoke and mirrors…


#14

And if they realized they don’t want people to be able to use the cancellation policy to get contact information then they need another month to re-do the software changes.


#15

Another thing to consider…it doesn’t benefit Air to allow 48 cancellation period…yet guests can’t still shop around for the same dates. If that is the case, then those travelers would be forced to “shop around” on the competitor sites. The whole point is to ultimately have the traveler book a property on Air’s site. I think it is just small steps to get hosts used to the “little” changes one little step at a time. They don’t want the boiling frog to jump out of the water right away. Better get him used to warm temps gradually…or at least till more newbies can replace…


#16

Thanks for sharing this. I wonder how they will change the policy after “addressing our concerns”. We’ll wait and see…


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