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few days ago I moved to another country and I got new phone number.
I added new phone number into account and then I removed previous phone number.
Yesterday I tried to change my password and 2-FA SMS/Call verification was available only via old/deleted phone number. Today I contacted Airbnb support which told me, they must completely clear my account (2 years of my history will be lost and I am superhost).
I spent 1 hours on phone with their support, 2 hours on chat … without any result.
I got a new phone and new number on Monday and went into the settings, added a number while I still had access to the old number and made the changes.
Other than doing that (which I’ve done with several accounts and some also have email verification as an option), I can’t help you. I’m lucky that I was moving the old number to Google Voice so I was able to keep access to 2 step.
I can login with old and removed phone number, even though I can’t see old number anywhere in my profile. From my point of view, this is security issue.
Airbnb offered me solution to delete all my data and get new profile.
I would love to change my banking account, but have read so many times of failure of payments,
That I am of the “if it isn’t broken, don’t fix it”
Frame of mind.
I treat the Airbnb site as a can of worms, not opening it!
You must keep saying “I need to talk to a supervisor who can actually deal with this problem.” Rinse and repeat. If that doesn’t work, post to their public Twitter, which should almost guarantee a call. Or you can email the Chief Airhead, Chesky, who sometimes actually reads it himself.
That’s how I feel, too. I’m scared to change anything on my account, lest it result in waiting for payouts for three months or some “unsolvable” glitch.
