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Did I miss something? Sharing wi-fi access information in the check-in instructions has been part of the process for what seems like forever. Is there a security concern?
What I don’t like is the robots offering advice or “help” when it’s not asked for. Especially when it’s not relevant or it’s incorrect which it will be most of the time because an algorithm cannot pick up nuances of a conversation.
I’m the same. Guests don’t get to know the password until they have checked in. As an added precaution, we change it regularly just in case someone is in a car outside and downloading child porn or something.
Anyway, I don’t mind the bot - it just makes Airbnb look daft.
I have a small sign in a frame in each bedroom with the wifi information and in smaller letters below ‘checkout is at 10am’. Most of the time this reaffirms the checkout time so I very rarely get guests who ‘thought it was 11am’ - a P/A way to hang a rule on the wall…