Firstly, apologies as I am not an airbnb host but a guest.
At a recent airbnb rental I was unfortunately burgled of all my jewellery to the value of around £500. The reason for this is that although I locked all of the windows (we were on the first floor), one of the handles it transpired, was faulty and either possibly opened in the breeze or was known in the neighbourhood to be malfunctioning.
I took pictures of the broken handles and missing components, and then took further pictures when the host arranged for the windows to be permanently nailed shut.
We went to the police station to make a report, but this only happened after I had been advised by airbnb that the host should have insurance to cover this, or be liable as the window was clearly faulty.
My problem now is that the host has told me she will claim on her insurance (after initially claiming she had none) and forward me the payment via back, which could take up to 30 days, but on the condition of give her a positive review. As I only have 14 days to make the review, I feel I could be in a very vulnerable position should I not have the money before then.
I have alerted airbnb to the situation but obviously they are keen for me to work it out with the host firstly.
Does anyone have any advice on what I should do or where I stand? I did have travel insurance, but the excess on my jewellery means it would be fairly pointless claiming on that, and as I assumed I would be in a secure apartment i wasn’t too concerned about it - after all, it’s meant to be a home from home.
Thanks in advance for any assistance.