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Muddy is 100%correct ! I think also CS is different now too…, they laid off a lot of people during covid. They used to be more helpful.
I’m glad you got help and that was so divesting for you both! Mine not as bad but airbnb has me still suspended (2weeksnow) and I don’t know why or when it will end and yes I’ve called Now their standard answer is this has been merged with an earlier case and this case is closed.
My bad guest that broke 2 of airbnbs major rules has more voice than I do as a 4 year Super Host.
I am powerless, we all are if one of their CSS decide to suspend you. Guilty as charged with no input or explanation. Imagine if that had been your response!
Again I think we are dealing with poorly educated service reps; in my city they also compete with me with their own brand of buildings of multiple units. I’m sure they get listed firs to in search results
I believe much of my input has been misinterpreted because I tried to be polite and diplomatic. What I am saying is that there are those who like to hear their own voice and are perpetually negative. I heard/ read is not the same as I experienced. If one has heard/read about a related problem, then chapter and verse it, so-to-speak.
Have I had bad experiences with airbnb in the past? Yup. But in this instance I spoke up because 1) I had a similar yet not identical experience . You did not mention if you had connected with a supervisor. As I said, this helped us enormously. As well, having the written transcript was helpful so there was a record of who said what. I probably no longer have those records but in chatting with my husband he said he remembered that at the time when we read through the transcript we found that the original airbnb rep we had spoken to had given us incorrect info as to how to handle the situation. That had put airbnb at risk so as helpful as they were, they were also covering their asses. We were also in contact with their legal department . Perhaps this might be of use to you. 2) I have read post after post where people claim airbnb never has your back. It is so easy to be negative . I find it truly ironic that because we had a good experience in a similar situation I am being accused of negating other people’s bad experiences.
well in my case i had a Mother book my historic home for 8 and she dropped off 12- 22 year olds to my home…and she was staying elsewhere. That is a 3rd party booker and against Airbnb rules as well as exceeding by 50% the number of guests. I had NO help at all from CS…I called…they asked for video which i sent immediately and after that no help, no guidance and when they departed she complained about my exterior cameras (disclosed on my listing) and so CS suspended my listing. I am guilty of something but who knows! No explanantion at all Been a Super Host for mot of the last 4 years except for covid and this is how I’m treated. Thankfully this forum has given me much great advice. And helped me to keep my sanity and Im very grateful. Its taken me 12 days to get my listing live again and mid July i am open and that will cost me $2000 if I don’t get rented. So my pain is not over yet!
Here’s my tip…I reached out to airbnb leadership on Twitter…and tweeted to all their top people. Finally someone responded to me and it still took them twice to get my situation resolved. Even their own CS wasn’t listening to them! I believe that many of their better employees were laid off during covid…now they are NOT trained well at all and basically dont give a blank about their hosts. Who knows how long it would have stayed suspended without their help from the top.!
Also I would love input on another booking site called Furnishedfinder.com It is a site for traveling nurses, instead of all the weekly work or preparation you can rent it out for a month or more…Anyone try this booking site?
Hey there. See above. Anyone with experience on Furnished. finder for traveling nurses? We are also
Looking into go lightly for women travelers. Getting approved for both.
If the nurse site works out it will be a
Lot less work and I’ve been told the hospitals actually pay the rental bills. Sometimes they stay 30/60-90 days.
Btw since they suspended me ( I just got restored after 2 weeks and only bc I started tweeting leadership) I’m guessing they will yank my Super Host status next ? Still not rented mid July so losing $2000 also. That’s all on airbnb
“Btw since they suspended me ( I just got restored after 2 weeks and only bc I started tweeting leadership) I’m guessing they will yank my Super Host status next ?”
Superhost isn’t something that they “yank”- it is automated- based on specific stats, nothing to do with any CS reps decision, getting a suspension, etc.
@muddy if you scroll down the quote feature should still be there. It’s several lines below what you are highlighting. It’s a gray box instead of a blue one. I guess this is a result of the software update but it’s nonsense.
Thanks. I’ll look for it. I just had to update my phone and there’s something weird happening with it when I highlight something, so could be an issue in my end, too.
Putting this here because airbnb hosts need to know that airbnb ONLY ‘covers’ time booked to the minute, and the actual guest (s). It does not ‘cover’ if the guest checks in early or leaves late, or they have someone ‘visit’ who is not on the booking, or the host ‘allows’ anything not part of the reservation.
This also goes for your STR insurance in another way - if it is not spelled out in your insurance rider, consider it not covered… when that ‘third party’ friend falls and winds up in the hospital, consider yourself wide open to everything from a lawsuit to charges.
