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I wouldn’t hold my breath for an investigation.
A couple months ago I had a local person that was doing a third party booking for others in her family. Got the reservation cancelled by Airbnb; they knew it was a third party booking.
I just looked at this person’s reviews to see she’s still active and has made a couple bookings in the area since she was cancelled with me.
Airbnb claims they have over 350 million nights a year booked. There’s no way they are going to be able to investigate every reported guest/booking request/cancellation. And even where there is documented damage it can take weeks to resolve.
Guests have to do sometthing pretty egregious for Airbnb to ban them. Also, they will not tell you if they have banned a guest that has been reported. You’d only know if you kept checking to see if their account was still active.
And I doubt they will do any investigation simply for a guest making a third party booking and having more guests than booked for or allowed.
I recently received a strange message from ABB stating that I’d been in contact with a guest who no longer was allowed on the platform. I’ve gone through the profiles and they’re all still on ABB. Weird
That is weird. Some tech glitch? I know they will warn you if a guest who has already been banned or is under investigation tries to contact you, they just won’t tell you if you report a guest whether they intend to ban them.
Hello from Tennesse also. We are about 45 miles east of you. My wife and I have set up methaphoric “trip wires” #1. We meet our guests and they comment that they like that. It also develops a personal relationship that helps if problems arise. #2 When the guest arrives we have them open the smart lock door. They need a code to enter. We always use something from the reservation such as area code and last four digits of the phone number. Sometimes it is just last four digits. So far, not a problem. If they didn’t have the right number we would ask them who made the reservation and indicate that we don’t allow third party reservations without approval. Not having the right code or knowing information about the reservation would be an appropriate reason to cancel if we were concerned. #3 Once inside we have have a short conversation with the guest. We try and give them information that matches their interest in why they chose the cabin. That helps us understand their motivation it also helps us fine tune the information we give them. (Check out the free Merlin app for bird watching.) #4. If all the guest aren’t there, we ask how many cars are expected. We have external cameras (identified) and can see the parking area. Our only concern would be muliple cars with multiple people. A lone arrival that is not mentioned isn’t a problem. I think you get the idea. This routine has worked well for us.
Thank you so
Much. We increased our guests from 6 to 8. I think that is another reason why we had the problem of 12 last weekend and their momma booked it and stayed elsewhere. Being a historical property usually keeeps out the right raf but they also
Liked our big parking lot for their rv. All
In all the house was left ok tho I wiped down a Lot of walls and more dings than normal but definitely dodged a bullet plus I did get paid by them another 50% which was fair Plus they forgot an unopened big bottle of Vodka! I like your idea of how many vehicles are expected. For another group my husband said we had a quarter of a million dollars in our parking lot with brand new big pickup trucks. Also now I’m asking for all
The names
Of the guests which they can easily add to their reservation Thanks again!
I have a situation like this. The 14th day is this Sunday. I’m waiting until the last moment. Do you know what time my review option closes?
There is supposedly a countdown timer next to the message stream with the guest. Counts by days until the last 24 hrs, then by minutes.
It’s exactly 14 24-hour periods from the time you got the first email to leave a review. If you got it at 2pm the day of check-out, it’s over at 2pm 14 days later.
Thanks very much. Here in Canada we don’t get a countdown. I’ve received the final- ‘you’ve got 2 days left’, so I have until 3:02 on Sunday. I’m glad that I found this site!
I’ve never looked for the countdown timer myself, as I’ve never had occasion to wait til the last minute to review. It’s just something I read explained by other hosts. Seems weird that it wouldn’t be available in Canada. Are you using the app or the desktop version? There are functions on the desktop version that don’t work on the app and vice versa.
Thanks for the information. I did a search online and was able to find an hour by hour reminder which is very helpful. I’ll watch it and see if it turns to minutes in the last hour. Good to know!
is not redundant. Tundra is a biome.
Tundra thaws every summer for about 8 weeks, when the caribou immerse all but there noses in the ponds and lakes to avoid the humongous swarms of mosquitoes.
Another problem from 3rd party booking with 12. 22 year olds that I never would have rent to but Their mom made the reservation and did not stay at my home. A real nightmare for me. Now airbnb has suspended my listing bc she complained I have cameras at the front and back doors. That’s how I found out they brought in 12 people. I have called airbnb 2x now and they say someone will help me and nobody does. It’s suspended!
Now I have to fill out an appeals to airbnb and I did nothing wrong! Help!
To be sure… these cameras are fully disclosed in the listing, right?
Of course they are. And how else would I have known that she was sneaking in 4 extra people. And that she wasn’t staying there even tho she hooked it
There is specific language requirements when you have cameras that record vision as well as sound. Did you use the correct terms?
This has nothing to do with whether you properly disclosed your cameras in your listing. No one is faulting you for having cameras. But they have to be properly disclosed in your listing in the right place or ABB will have a problem with your listing.
You didn’t answer my question.
I recommend not only checking the boxes they provide and following their description guidelines but also mentioning it in the listing text and also put pictures of the cameras.
If you properly disclosed them in advance (Airbnb knows if you add it after the complaint is made) then you’ll just have to be patient. Tweet them, message, chat, call, whatever you have time to do. They suspend first, investigate second and the icebergs are melting faster than they run an investigation. But ultimately they should restore your listing. If you were not following Airbnb policy to the letter you may remain suspended.
Here’s the policy:
Yes they are disclosed on my listing