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I would love to hear opinions on the following draft review. I know it is long…
I do NOT RECOMMEND Angela or her fiancé, Jim, as GUESTS, despite being SuperHosts when she booked. Not only did Angela not seem to read my listing, even after a reminder from me that it will make her stay more enjoyable, she didn’t even seem to read my response to her request for an early check-in. When I was unable to provide it due to Guests still being in the house she kept asking for later and later check-in times, which I happily granted to accommodate my last minute Christmas shopping before instead of after. Then, after I finally arranged my schedule for her latest check-in time request she told me she was coming earlier anyways and would be there in 30 minutes. I informed her that she would have to wait until her latest arranged time at least. She showed up anyways and proceeded to curse me out on my video doorbell and complain that she had been traveling with three dogs that needed to get out. I informed her that she must pay the pet fee before check-in also because she never made mention of any pets coming with her. Then she refused to leave my property until that time and blocked my access to my driveway, forcing my boyfriend to hobble for the street in his walking boot. My 6’7” neighbor came by to see if I needed assistance as this was heard through out the neighborhood. She was vulgar to him as well. She eventually left after phone calls with Airbnb but wanted a refund when I wouldn’t cancel and she did.
Too many details. Try something like this:
Cannot recommend guest. Changed the check in time multiple times last minute causing me inconvenience and then arrived earlier cursing me at my video doorbell. Brought pets without permission and denied paying the pet fees which lead to cancelling her reservation. Even after she was asked to leave she refused and blocked the driveway causing a scene.
Sorry it isn’t clear. Emotional draft obviously. Hence why I came to you awesome experienced Hosts that can be less emotional about it. I really did fear her when she started cursing at me. And I wasn’t even there yet! And I just retired from over 24 years in the Army! It’s great having great neighbors though, and especially the one that has to duck to walk in the house!
I couldn’t change again to accommodate the earlier time because it was Christmas Eve Eve and I had made a quick trip before her latest check-in time.
No. Just canceled.
Yes for walking but having to walk for the street up hill on a gravel driveway instead of from the cement path from driveway to porch.
Her cursing and yelling at me that she should be allowed in anytime after 3pm and how she had 3 dogs needing to get out and blah blah blah!
Your Christmas shopping isn’t of interest to future potential hosts of this woman. Neither is the walking boot thing (which I still don’t understand). Her being a superhost isn’t relevant either. Even the yelling at you isn’t all that important - although the fact that she was rude is.
Other hosts will let you know in this thread what would be important for them to know but for me it would be her rudeness, demanding an early check in and bringing undisclosed dogs.
Important points to me (assuming I understood the situation):
Came earlier than agreed-upon check in time, despite you allowing her an earlier check in after her repeated efforts to get an even earlier check in time
Showing up with three dogs that had not been disclosed
Refused to pay for the dogs and blocked our exit to the street
Became verbally abusive to the point that the neighbors were worried for my safety and came over to intervene
If I was a potential guest and read that review of a previous guest I would definitely not book. Nothing wrong with mentioning not sticking to check in times, pets not declared beforehand and… what else was it again? No need to make it sound so Biblical.
I think the review is great, just a few edits that I would make to make it clearer (edited below.)
I do NOT RECOMMEND Angela or her fiancé, Jim, as GUESTS, despite being SuperHosts when she booked. Not only did Angela not seem to read my listing, she didn’t even seem to read my response to her request for an early check-in. When I was unable to provide it due to Guests still being in the house, she asked for a later check-in time, and then kept changing her mind about what time she would arrive. She later changed her mind again and said she would be coming earlier and would arrive in 30 minutes. Because I had already changed my schedule to accommodate her previously requested check-in time, I told her I couldn’t be there in 30 minutes. She showed up anyways and proceeded to curse me out on my video doorbell and complain that she had been traveling with three dogs that needed to get out. I informed her that she must pay the pet fee before check-in also because she never made mention of any pets coming with her. I decided at that time that this property wasn’t a good fit for her and asked her to leave [or whatever actually happened?] Then she refused to leave my property and blocked my access to my driveway. A neighbor came to see if I needed help because the commotion was heard throughout the neighborhood. She was vulgar to him as well.
Understandable although vulgar and rude to me are two very different parts of the scale. Agree with the rest. As far as the walking boot goes…he had just gotten his cast off from full ankle replacement surgery. Yes it allows him to walk but is not intended tommske him walk up a gravel driveway when there is a cement path from the driveway that he should be able to walk on unimpeded by someone who is not yet authorized to be there and has been asked to leave until her agreed on check-in time.
Was actually that I couldn’t give her the original 11am check-in time she wanted because I had Guests until 12pm. I agreed to let her come at 3pm. Then she asked to come at 5:30pm and I agreed. Then she asked to come at 7pm and I agreed. Then around 5pm she told me she was coming in 30 minutes.
Yes
Yes
Yes
And to me as her Host whose house she wanted to stay at from Christmas Eve Eve through Christmas morning.
I am not planning to publish this one. As I said originally it was an emotional first draft. I definitely appreciate your feedback.
Not sure what you mean about Biblical, other than maybe because of Christmas shopping?
I personally don’t mind losing Guests if they don’t like my reviews of my Guests. They are likely not a good fit. Nothing wrong with them, just likely not a good fit and I wouldn’t want someone to stay at my listings if they were already unhappy with my honest reviews of problem Guests.
Thanx for your edit. The bold part was actually that I asked her to vacate until her agreed on check-in time, which would have been a little more than an hour. I even had suggested a place she might like to have dinner in case she wanted to do that while she waited.
My apologies! Maybe it’s because I’m English (no excuse really) but I was thinking about ‘walking boots’ meaning the tough-soled, sturdy leather boots one uses for hiking or mountain climbing.
Ah I see what the issue was…I said walking BOOT (which indicates recovery from injury and transition from cast and crutches or wheelchair to walking) and others saw walking bootS and rightly were confused that it was even mentioned because they might be fit for hiking! Funny how a single letter (none of us caught the addition or subtraction of) can change an entire meaning and understanding. I didn’t catch that people were adding the S when responding either so my apologies for not clarifying it sooner.
