Just this morning I received a notice from Airbnb that I had lost my Superhost status because I cancelled an Instant Book reservation just before Christmas. Here’s what happened. Our son called from Colorado late one night to tell us that he was surprising us with a visit for the holidays, and would arrive two days later. Because it was past midnight when he called, I didn’t think to block out the dates on my Airbnb calendar until the next morning. Wouldn’t you know it, when I logged on the next morning someone had instant booked for his first night here. I immediately contacted them and explained the situation and asked if they’d cancel their reservation. They understood what had happened and cancelled, but Airbnb still penalized me.
I called and tried to explain what had happened and have it be declared extenuating circumstances, but they said it didn’t fit their definition. (Mind you, I could have lied and said someone died or was sick, but I thought it was better to tell the truth.)
So after three years of being a Superhost because of going out of our way to provide top-notch service to our guests, they send me a smarmy message about how they know I’ll work hard to get the Superhost status back for the next review period. F**k them.
The only reason I turned on Instant Book in the first place was to try and support their anti-discrimination efforts. I’m really pissed about this and think the greedy bastards in San Francisco are a total bunch of wankers.