I’ve had quite an adventure getting my cleaning situation down. For starters, I inspect between each clean and guest just to make sure things are good to go. It isn’t ideal but until I’m confident and can fully trust my cleaners I’m not ready to just do random inspections.
So far we are down to a new cleaner but here’s how I lost the first 3. Oh I should add - my goal was always to have more than 1. I’m leery of having no backup.
1st - I had to fire after 2 weeks of me asking daily for my offsite laundry to be returned. I had already purchased replacements because I didn’t know if they would return. Before that they let the house go uncleaned for 4 days ( that’s when the linens left). They just kept postponing. I finally had cleaner #3 take that job. I should add -
Cleaner #1 actually did great cleanings.
2 - Cleaner #2 - after hiring - took days to respond to anything . I tried to give a cleaning 2 times to them and both times the responses took ages and then were non committal. So that was a no go.
3 - cleaner #3 - first cleans were great. For the last 2 I noticed the linens and towels folded in the cupboards were wet. Not slightly damp - but full blown mildew smell forming. I addressed the issue - asked for linens to be packed only after fully dry. Next clean - linens and towels wet again! This time after inspecting I found sticky areas of the floor. Wiped areas missed , dirt not swept , grill not cleaned etc. I brought this up and cleaner #3 quit and said there are too many things wrong ( and something about my dryer is the fault wet linens were folded).
Now I’m down to a brand new cleaner again! So my strategy has been to use more than 1 cleaner just for backup sake. I wanted 3 but perhaps 2 is better to be able to have more cleans per cleaner.
I did full walkthroughs with each cleaner when hiring , have an agreed upon checklist of things to be cleaned, paid them exactly what they asked for and even offered an opportunity for them to increase their rate if they felt it made sense after the walks through.
I’m wondering if any hosts have any tips on securing / cultivating a solid cleaning team? Is taking laundry offsite better than keeping it onsite ? Given my property sleeps 8-10 - it is a lot of laundry. Any tips on how you provide feedback on things missed ? I always take pictures with my comments if I have any.
And perhaps my most vague question - how “clean” is acceptable ? What types of things do you let slide if you like the overall clean and what types of things must be raised every time?
Oh and us cleaning the property is a NO GO! Not on a regular basis. It’s close enough for us to get there quickly but not close enough to practically go all the time.