my 2nd bad experience:- (its getting really frustrating now)
We just started airbnb this year and had 5 stars from each of our 14 guests we had so far, we loved the experience. Until this lady books in
Our guest, ‘Z’, checked-in to our house at 7pm booked for 5 days. We have a huge 4 bedroom shared house wherein 1 airbnb was for rental and which is very much away from other bedrooms. (airbnb bedroom on 1st floor of the house and other bedrooms are on 2nd floor).
The moment ‘Z’ checked-in she was complaining about how far this place is from BART transport since she doesnt have car. She should have checked that before. I ignored and suggested 5$ uber rides.
After I stepped out of the house for few minutes at 8pm, she sends messages that someone opened her bedroom door. I came back home immediately, within minutes of her text. I thought someone broke into house. I checked my motion security cameras that we have in house front door,garage and in backyard, and there wasnt anybody there. We have top notch security system in the house, so i checked for everything. No broken windows, no windows opened during that time frame. We live in a windy area (wind farms nearby), so I believe that wind pressure when the main door was opened, must have caused her bedroom door to move, making her think that someone is there trying to open the door, though she mentioned she didnt see anyone’s face. There was also a possibility that our dog sometimes rolls on the loft that is above this bedroom causing rolling noise. I tried explaining to her but she didnt want to talk, she didnt come out of her bedroom to explain. After a while I noticed that she left with her bags.
After all this I believe she is making up stuff since she realized this is far from BART transport.
I called airbnb, and rep told me that her profile pic is not real too. I assumed it was empty pic, like facebook, so it was supposed to be like that but rep told me that empty pic looks very different in airbnb, in fact this guest had uploaded a pic that looks like a empty pic. I was told rep would call me back after talking to the manager handling the case. Didn’t hear back. Day later I am being told that the case is against me with trust and safety team. I am not being paid for those days and still my days remains blocked until case manager calls me back, which can take forever.
There was no breakin and I am a gay guy hosting this lady, so obviously there was no intention of anyone trying to open the door and entry point cameras proved that.
I think she is trying to fake things to dupe airbnb and me to get free stuff.
Just worried and sad with the latest 2 bad experiences.