I am an Experiences host for nearly 2 years with hundreds of bookings and nearly 300 reviews. However, today I was surprised to see that my account got locked due to security reasons. All of my upcoming reservations have been canceled, and I was not paid by Airbnb for my Experiences that happened yesterday (value 1000 USD approximately)
The explanation from Airbnb regarding the closure of my account is absolutely ridiculous:
“Your account was removed because we determined that reservation TAT95QQN is associated with fraudulent activity.”
The funny thing is that I am not even able to find reservation TAT95QQN, this is not even a booking of mine.
Over the past months I am getting a huge amount of messages from potential “customers” who ask to communicate outside Airbnb. I report them as these are scammers. I am also getting scam bookings. I receive an email of a new booking, seconds later it gets canceled. Some time later I get an email that that booking was involved with a fraudulent payment. So Airbnb has a lot of issues with fraud.
But now I am falsely accused of being involved in one of these fraudulent payments, and it is truly insane. I am not getting the right support from Airbnb, as their emails seem to be standard responses. I am a victim of Airbnb’s incorrect judgment here, most probably done by an automated program. This mistake from Airbnb is costing me a huge amount of money, all of my future bookings got canceled with a value of 30000 USD. This is a big part of my business, and Airbnb is causing the downfall of that.
What can I do? I have already done the following:
- Responded to the Airbnb Trust team
- Contacted Airbnb help on Twitter, no help. They just said I need to wait
- Filed a complaint on the Airbnb website P2B. This complaint gets redirected to the Trust team, and I get the same standard response.
I have literally send them all the proof that there are frequently fraudulent payments for one of my Experiences where it always goes like this:
Customer books for a ridiculous amount as it is regarding a private speedboat tour and therefore expensive if you buy for 10 people.
1 minute after booking the booking gets canceled.
The day after I receive an email that I should be careful that the payment of that customer was fraudulent.
Seems to me that one of these payments somehow was linked to me, but it is absolutely not. I have all the proof that I am a fair host and I would not do that, but all Airbnb does is getting back to me with the same standard message:
“We’ve given your case and its details careful consideration. At this time, we won’t be able to restore your account or offer you additional support on this matter”
I am devastated by this, and it frustrates me that they are treating a 5-star host like garbage. Any help or advice is appreciated.