I added a picture to my listing for the upcoming Music Festival in my area. My home is within walking distance and since we know most guests don’t read, I figured a picture could start the conversation for me. Stupid ABB censor computer removed it. I got this message:
“We noticed on your listing that you provided direct contact information in one or more photos. Just a quick reminder of our guidelines for using Airbnb—we require all communication to be handled on the site before a reservation has taken place to maintain your privacy, help provide customer support, and adhere to the Airbnb Terms of Service. This means that you should not exchange addresses, websites, email addresses, or telephone numbers before booking a reservation. Read more about why it’s best to keep your communication and transactions on our site.
We have gone ahead and removed the following photo from your listing. The next time you are uploading photos to your profile or listing, please avoid selecting photos with contact information on them.”
I got a hold of customer service via the messaging system and they agreed that the picture did not violate any of their guidelines and put it back up. One little problem, apparently they used a screenshot and failed to screenshot the entire picture. What they put back up was only half of it and did not convey the information that I needed it to. So I reloaded the full copy of the picture. Apparently that was a big mistake. The stupid computer removed it again! I tried sending another new message through the online messaging system and never even got an answer just “this case is closed” message. Maybe @TheInsider has some insight on this one?
This is the picture: