A very sad story how trusting Airbnb can fuck up your life

[KKC]

Am I responsible if the guest has to cancel due to travel problems?

I have a strict cancelation policy. A guest who was supposed to arrive a few days ago wrote me they could not make it due to a canceled train. He also asked for all his money back. I wrote him I would not refund him the money as I have a strict cancelation policy, and if he could not make it due tue to a canceled train the costs should be covered by the train company or his travel insurance, not by me. However, I got the following message from Airbnb: [image] If a guest can’t make it for wh…