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You mean as a guest? Are you still using it to host your other properties?
We have had many stories here about full refunds given for extenuating circustances and you’ve been posting here on the forum for months, surely you’ve seen them. And of course as a host of multiple properties you are familiar with the TOS. You posted quite about this train travel cancellation several weeks ago. Are you saying it’s taken all this time for them to inform you?
I’m wondering how someone works a job outside the home, hosts multiple Airbnb properties and still has such a severe cash flow problem. I know you don’t want to hear about it but it sounds like your problems far exceed Airbnb’s policies.
Sorry to hear that. This extenuating circumstance clause is absolutely BS imo. How can the host be made to foot 100% of the cost? I am considering listing it on booking.com instead of Airbnb, but I’ll need to do more research on both.
Oooh my! A missed train? Really!? Is that it? Wow! I didn’t know it had become this bad with Airbnb.
I can’t keep up with their business decisions and constant changing procedures and processes but this does seems quite unfair
I am not sure it’s true Airbnb rarely grant refunds under extenuating circumstances. They even considered, but thankfully rejected an attempt by a complete bullshitter who had already cancelled for another reason. I had another situation where a system playing ex host got a refund under my strict cancellation policy.
In any case, I don’t think the host should pay for guests’ life events. This should be covered by guest travel insurance or their credit card. If the boot were on the other foot and a host couldn’t accept a guest due to a death in the family, you can bet your bottom dollar the host would be out of pocket again.
Anyway, why didn’t the guest claim earlier, rather than after the fact?
I understand and I did say they don’t want to hear it but frankly…
Also, Joa has had one problem after another since they joined the forum in July. I assure you I’ve read all their posts and I’m seeing a pattern of posting a problem and then not returning to update us. In addition, @Joa, you could just update the thread you already posted about this issue, no need to start a new thread. We all want to be supportive but this forum has been known to attract trolls.
Thanx mate! Your post now makes complete sense. I agree that she should have updated her op and perhaps not holding back the train part. It does indeed seem a bit trolly.
Thanks for the update. You’re completely in the right
I’m not sure about that. LOL. I’d like to see Joa become a member of the community. Perhaps if they would read and not just post they could avoid some of the problems they are having.
I’ve been burned a couple times by the EC policy. It’s a bad policy that puts burden on hosts.
However I feel we’d be doing you a disservice by simply sympathizing with you and making Airbnb the bad guy.
Straight talk: Airbnb didn’t fuck up your life. Your poor financial choices did. You floated your vacation on money you didn’t actually have. That was a bad idea and you got burned.
That sounds harsh, but if you don’t take responsibility for your mistakes you’re bound to repeat them.
Vacations are a luxury item you allow yourself when you have the basics covered. The basics should include some kind of emergency fund so your family can eat and cover bills when shit goes bad (and it will at some point).
There are a lot of great resources out there to build your financial literacy so you don’t get stuck in the future. You might check out Dave Ramsey and the app “you need a budget”.
I think everyone can sympathise about how unfair the extenuating circumstances policy can be in situations such as yours. However I do agree, that knowing it is in place, it is never a good idea to count on future income to fund current expenditure.
We all have a choice as to whether we use Airbnb knowing this policy is in place. For most of us we continue to do so, because on balance we feel that how Airbnb works and the amount of bookings we receive make it worth our while.
It’s hard to believe that you and your children will starve because of not receiving income for just one weekend for just one of your properties. Here in the UK we have food banks for those on low incomes. Is there something similar where you are?
I am a single parent too and appreciate how important budgeting is. If you really need to you might need to borrow from family/friends/ cut back on luxuries to help you get back on track.
I do agree it would be worth your while sitting down with a friend or two and going over your budget so that you are able to save and make some profits from all the hard work you are putting in with your full time job and various properties you manage.
It is somewhat difficult to help as you seem to post a problem and then don’t return to the forum again until the next problem arises so we don’t know if any of the advice we offer is helpful.
Grow Up Folks!! There is no “unfair” in life. People interpret things they way they want regardless of whether that is factual or not.
It is NOT Air’s fault that @Joa spent money he did not have on a vacation (no matter how well deserved).
Air did NOY “fuck up” @Joa’s life. He did that all by himself by the choices he made. Living beyond one’s means is always a bad decision.
Air didn’t make @Joa “foot 100% of the cost” of anything. They simply did not pay him for services he did not provide to a guest who failed to show up.
This is the second time @Joa is posting about a guest missing a train, and not getting paid for extenuating circumstances. Or is this the first time re-visited to gain additional sympathy??? I can’t tell…
BTW I agree that “missing a train” – if that is truly the case – is not an extenuating circumstance. Unless, of course, the host is so far away from the real world that only one train per week comes to town. Not very likely, I’d say.
I think any of us who get EC’d by Air should continue to follow up with Air, tell them you do not consider the matter closed. Lay out your arguments as if you were writing a review, keep to the facts and in this case I would show all the ways the guest could have travelled, train, car, air, bus and keep at it. Keep asking for it to be handed off to a supervisor.
I appreciate you are trying to help @RiverRock , but rather confused as to why you are linking what happened to you and Joa’s situation? As they are completely different.
In your case - a customer service rep messed up and made the wrong decision - so all Airbnb did after you queried it with them was to ensure their policy was followed through correctly and you were reimbursed as you should be been.
In Joa’s situation, the guest cancelled. Airbnb accepted it was extenuating circumstances (although many of us would argue it wasn’t). And therefore the guest is refunded in full.
@Helsi In my case the CS person told me I would not be paid because of EC, I kept at it and I was compensated in the end. I would have had no results had I accepted the CS persons decision. I think Joa has a valid argument that the train was not the only option and may get a different result if he/she keeps at it. Although I have no sympathy for poor planning, knowing before the trip that the guest was cancelling and going on vacation depending on money that any reasonable person would see was at best a 50% shot at coming through.
