I have had two strange requests in the last week with similar patterns. Have other people had this happen?
A guest tried to book, and then contacted us, writing in spanish. We do not claim to know spanish on our profile, but my husband has a decent grasp. So he responded, and the guest says that they have been trying and trying to get their payment through, and they need help doing so. My husband responded that there’s nothing we can do from our end if they can’t get a payment through Airbnb. She said that she was at Walmart (20 minute drive away), and that she had like 5 people and 2 kids. The unit requested is very small, with a queen bed, and just barely enough room for a mattress on the floor. The guest was wanting to book right now, and come immediately. We declined to host them, as it was just asking for trouble.
Then today, we get a paid reservation to stay at our place tomorrow night. She then cancelled the reservation, but because it is short notice, Airbnb only refunded her $12 (out of $100). She wanted to call us and “talk over her difficulties.” Which, as it turned out, was that she is in a town 30 minutes away, with no car. I think she was fishing for us to give her a ride or something. We declined and just refunded all her money to her.
Is it a thing where people who need help are trying to find friendly Airbnb hosts to help them out somehow? Or was it just a few people who don’t quite understand how this Airbnb business works.