We’ve covered guests who don’t read the description and I think this may tie into that, but I wanted to open a new topic just in case:
I have now had three guests over the past 2 months that have booked well in advance and since sent 20-30 individual emails/messages to ask questions (this is for a 1 night stay). I try to be patient but when I get questions like is your apartment far from the train station, where is your apartment located or which floor is your apartment on I struggle. From Do I need to book for more than 1 person if I bring my friend to we’ll arrive at 8:30am then to drop off our bags (check in is from 3pm) I want to scream because this has all been covered before. As a deeply snarky and sarcastic person I need to control myself to be kind and patient and gracious. All because I don’t want a bad review. "As you are arriving with your bikes I cannot give you the exact time but if you were to enter the address on Google maps it will give you the information you seek because they have a special bicycle route mapper*.
What I’m looking for really is for some advice to deal with this - it is all in my listing from the description to the information they are sent after booking (and yes, I checked, the bloody floor number is on there both phonetically and numerically) - please tell me I am not on my own here.