(I am guilty of being all 3, for the record)
I am currently staying at a 4 bedroom duplex (strangers on other side of building) beachfront rental on the NC coast that my partners family booked. At least one thing in each of the rooms is broken - fans, tvs, power outlets not working, etc. The beds are rocks, the linens and towles (1 provided per person for a WEEK) are hospitals quality at best and when we arrived, were just sitting in a big plastic bag outside each door for us to make the beds. Some were still wet. The oven doesn’t get hotter than 250 degrees, even though it reads higher. No toiletries, paper towels, “welcome baskets”, or ANYTHING remotely special. While I’ve spent the past few days silently horrified that no one else seems to think this is awful, it has occurred to me that rental agencies just get away with things like this. No AirCover for 72 hours, no threat of bad reviews and a reduction in bookings.
I think it is probably pretty safe to say that most people have endured much worse than our listings. I’d go as far as to say the 1-5% of complainers have some built up angst after a bad experience they couldn’t share with the world.
My take away: it is not us.