If you google this you will find so many hosts and guests who have been banned for no explanation. Even hosts who claimed that all of their recent guests had great interaction with them, and they had all 5 star reviews.
My partner was banned from Airbnb. There are different variations of letters they will send you. This is the one he received:
"Thank you for uploading your ID for our ID Verification process. Upon review, and given information uncovered pursuant to online public records, we have determined that it is in the best interest of Airbnb, and for the users on our site, to deactivate your account permanently. We realize that this may come as a disappointment and that you may have questions regarding this determination. We hope you understand that this decision is exercised at our sole discretion and that we are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account.
Should you choose to dispute the decision, please submit any documents you think may be relevant to us, at no additional cost to Airbnb. We will forward those documents to our Legal Department for review before any decision regarding reinstatement of your account can be made.
Additionally, please understand that this removal will also entail the immediate termination of your pending or accepted bookings. As such, we may: 1) communicate to your guests that a potential or confirmed booking has been cancelled; and 2) refer guests or potential guests to alternate accommodations which may be available. Also we may communicate to your host that your reservation has been cancelled and refunded in full.
We apologize for any inconvenience this may have caused.
You cannot find anything on his record during an online search. So he paid for an online backiground check. He received an “adjudication withheld” from the state of Florida back in 1983. I tried to explain to the rep. that the verdict was not a guilty conviction. But since the verdict wasn’t “not guilty” (which wouldn’t even appear on his record…the adjudication withheld was there showing the charges.
So…after 4 years of being superhost, and receiving excellent reviews - they banned him, cancelled any bookings. Thankfully there was only one booking (that I had just received the night before). I had already grabbed the guest’s contact info, so she decided to book directly. I hadn’t even had a booking through the site for 6 weeks since they were only showing instant book listings in my area by default.
This is one reason I stress the importance of diversification and not becoming dependent on one site. And why it’s important to try to get direct bookings, or at least have your repeat guests book directly.
If I hadn’t been such an active user of this forum, and read about how this works, I would have lost my mind
Oh…and pretty sure this was a random in depth check they did. But we will never know. Around the time he was banned I had come across an old article saying how they were partnering with a new background check service or something to that effect. All of our Airbnb guests left 5 star reviews, except one 4 star. And the last guest we had 6 weeks prior was very happy with her stay. So…I do not believe there were any reports from a guest.