Yesterday I dared a first ever post on an internet forum (this one). Within minutes, several kind members responded with all the frank, helpful feedback & advice I could hope for. As I hit “reply” on my thank-you message, a pop-up indicated that my daily limit was reached & I had to wait 24 hours to post again.
So now I’m back to express utmost gratitude but am also startled by some subsequent responses to my unfortunately impulsive post titled ‘Super(disappointed)host.’ It is indeed too emotional and I had stupidly failed to heed rule #1: Learn The [ever evolving AirBnB booking] System - Guilty as charged!
Confession: For 4 years to date I was a devoted fan and ardent cheerleader of ABnB and their revolutionary concept of authentic travel, closer human connection etc. - until needing to cancel a booking… Unable to find a local number or dial overseas, I messaged them on their app and did not get a response until their robot unceremoniously stripped off my SH badge. (I had read the terms and naively assumed that ‘extenuating circumstances’ meant what the dictionary indicates).
Kind members here counselled: “The veil has dropped,” “superhost status is no big deal,” “their sandbox” their rules, time for “emotional divorce.” Many valuable tips also came regarding options of contacting customer support - in which regard we are challenged by primitive network technology in a remote location.
As an ageing IT newbie in Africa crawling across the ‘digital divide,’ sincere apologies for having sullied this forum with an impulsive rant about my once beloved ABnB’s slide to global corporate cynicism, for pandering to the modern materially aspirant, over-privileged, IT driven, push-button “I want it all, right now, me-me-me, having money entitles me to treat others like dirt” culture. (It was a cry against declining human morals & values plus overall obsession with money, not at all aimed at this forum and its members).
I hope to compensate with respectful, constructive contributions so I need to better understand how this ‘civilised place for public discussion’ works. Zero expression of emotion - check, first lesson learned! How to process being accused by some members and even moderators of hiding facts, being greedy and rudely insulting hosts, with no basis provided or referenced? Comments that don’t address me nor the topic - side conversations expressing glee at my hastily presumed ingratitude and supposed departure as “tail-between-the-legs,” which describes me as a dog? (None of these worth dignifying with a response).
In our direct experience, maybe 1 in 50 foreign guests and visitors fall in aforementioned
“I-can-push-your-button-and-disrespect-you” category. Responses to my post suggest a ratio of 3 or 4/10 of such mentality on this forum. To understand this, please enlighten us! Is it maybe that some are in such a rush to judgement that they don’t read properly? Perhaps a Trumpian trend of generating alternative facts, for ‘othering’ people as targets to attack for prestige & pleasure? Dunning-Kruger effect? Do the moderators here ‘moderate’ each other or possibly stir things up for more clicks and thus advertising revenue? Is everything just monetised now and human spirit and dignity be damned? Am I just a stupid old-fashioned fool for having expected a forum of hosts to be somewhat more hospitable?
Sorry for all the questions. (Hosting is my calling and passion : ) Thank you so much for sharing valuable news, views, tips & insights!