3 Star rating for check in

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This was the review they posted
The accommodation was impeccable and absolutely charming!
This is the message they sent when i sent directions
Hello Susan, thank you for this detailed information. We will notify you when we enter your rental. Have a nice day.
Linda & Robert
I was home when they arrived so we unlocked the door for them.

They gave us a 3 star for check in.
I wrote:
Hi, I am very confused about your “3” stars for instructions. This is the message you sent to me and our instructions how to get here are very detailed. The door was unlocked for you when arrived?
Hello Susan, thank you for this detailed information. We will notify you when we enter your rental. Have a nice day.
Linda & Robert
Their response: Hello, Susan. Yes, you did indeed mention how to get to the accommodation. We still took the wrong road; it was our mistake.

My response:
But you gave us a 3 star, but not our error. We give very detailed instructions so people can find our place easily.
Their response: We’re sorry, but we still made a mistake. Indeed, it’s not your fault. We really enjoyed your accommodation and its surroundings!

What in the actual hell??? (this is my thought, not posted of course)

The overall rating was 5 stars
Does this effect our 4.99 star rating we currently have?

What in the actual hell???

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Haha, we’ve had exactly the same thing three times over. Each time we’ve received 3* for check-in and each time the guests have said they didn’t look at the directions… hapless morons from the planet Knownothing :face_with_spiral_eyes:

Anyhow, it doesn’t seem to have affected our Check-in rating (still shows 5*) and it definitely doesn’t affect the overall rating so I’m sure you’ll still keep your 4.99

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Thank you for that. I was scratching my head…thinking, how do they not get it?