Here’s a modified version of his letter that I now use.
Your AirBnB review is very important to us and we hope that your stay will be 5 Stars!
Airbnb’s rating system is different than the classic hotel star rating system. Airbnb can close down any listing that drops below an average of 4.3 stars without notice. The rating system is rather confusing. To give you a better understanding, we designed the following (cheeky) guide to the rating system:
***** Perfection does not exist, but we were happy here.
**** Several issues need to be improved. (Please send us a message.)
*** Major problems that should be fixed immediately. (Please send us a message.)
** Close it down at once.
We always strive to give our guests a 5 star experience. Please let us know of any problems you may have during your stay and we will do everything within our power to solve it. Please use the Airbnb Messaging system to contact us.