Hi everyone, Ive been grateful for forum updates re the platform and listing info and changes.
However Im putting it out there to ask if I have overlooked any possibilities for why guests are ignoring notifications, messages, auto messages, house rules and check in arrangements.
Is there a difference between what is visible on an Airbnb app on a phone and a desktop version? I use desktop to check my listings and change info when needed but don’t use the app at all, but log in by phone when I need to respond to a guest.
Anyway the most recent concern is guests who are extremely avoidant around letting me know an estimated arrival time which is clearly in the listing and house rules. (its an in house stay in my house) .
eg guest messages via Airbnb the afternoon of arrival when check in window is 3 to 7pm) asking ‘is it OK to arrive at or after 9:30pm?’
guest books at short notice and does not respond to any requests about arrival and check in. Arrives without notice, parks in wrong driveway and crumbles when I ask did she get the notifications, says she didn’t check her phone. Starts to get upset and phones a friend crying. Given her state of mind I ask does she have somewhere to stay and she says yes, and she has only driven from the town 10km away so it wasn’t a huge task to advise me about arrival. I offer her a full cancellation even though I lose out because I can’t be bothered with a nervous wreck on my hands.
Next scenario the guest delays advising an arrival estimate, makes an excuse then fails to do it next (arrival) day, several prompts until I finally say she can cancel if she’s made other plans. That prompts her to give an arrival estimate which is so easy because there are only 4 train arrivals during the check in window of 4 hours.
Any tips? The first man didn’t seem to get the idea that there are rules and I am not making exceptions for him, and these are often guests residing an hour or two away, not internationals.
Luckily I do not need hosting income but Im getting intolerant of trying to organise my work meetings and juggle non-communicative guests.