So I have been a host for over a year now. I have had moved properties during this time and not once have I received a bad review. I guess there is a first time for everything but I pride myself in making sure all my guest have a pleasant stay.
So basically I had a booking for 1 night on the Saturday- a couple who was here for a wedding. They seemed super friendly during the booking process and I allowed them a early check in (3 hours earlier) and a later check out (which I told them I don’t usually do but made the exception as I didn’t have any guests arriving that day)
Due to a unforeseen circumstance I had to go away that weekend and because it was so last minute I didn’t want to cancel their reservation the day before they were due to check in as it probably would have cost them much more. A friend of mine kindly offered to stay at my apartment (I rent out a private room on Abnb) and look after my guests. When I returned home everything seemed fine and my friend in fact told me they were super nice and no issue at all.
I got the noticication that they left me the review and I couldn’t see it until I wrote them one. I was pretty keen to see what they had to say considering I wasn’t here so I left them a 5 star review (as I usually do) mentioned how tidy the room was when they left and in the private feedback I apologised again for not being there myself!
Boy I wish I could take it back!! They gave me a terrible review- 2 page essay stating that the “stand in host” was scruffy and made them feel uncomfortable and unwelcomed. They warned other guests to stay clear and this is now public on my listing despite all my other reviews being 5 stars.
I sent them a message apologising for my “stand in host” and offered them a discount and a much better experience from me if they decided to return. I will most definitely NOT be accepting them again but I hope I made them feel guilty as they tarnished my 5 star review!!
I just think it is unfair that they left that review publicly as it was a once off situation and I thought I was doing them a favour by not cancelling. I guess you can’t please everyone! Rant over x