Is it possible to ask Airbnb to add a reply to a review after the reply expiration time?

1

I need to add a reply to a negative review I have in my listing but the system doesn’t allow me to do it because it seems it has expired the time to left a reply. Note that there is are 14 days to left a review and then 14 days to respond the review you got from your guest.

The question is has any of you try to call Airbnb to add a reply that has expired?

Thanks!

2

I dont think you can. I usually reply to all reviews, however as i was on holiday i missed a few replies to really nice guests…i’m sure other potential guests wonder why i didnt reply to these particular ones. Anyway you could try and go on at air to let you leave one but i dont know what good it will do. Goodluck

3

I once called Airbnb to remove my reply, and another time I called them to modify my reply. Those requests were attended well. However, this will be the first time I called Airbnb to ADD a reply and the guy who handled my call told me he thinks it is not possible he is not quite sure. I guess he is a newbie in the support team.

BTW, why there is an expiration time in replies? What´s the point if both parties already know what has been written on the reviews. How can this affect the transparency of the system if I decide to leave a reply after the 14 days?

4

Probably to keep fights from blowing up on reviews. Also, to protect hosts so that there aren’t revenge comments from bad guests who were honestly reviewed.