I have been watching and learning on this excellent forum for a few months. I have been on Airbnb in Manhattan since January 2016. I have been a Superhost since March 2016.
I am now requesting your help.
I received an Instant Booking about 3 hours ago for tomorrow, January 2nd.. As I always do, I Googled the person who booked, and it came up with that the guest was charged in March 2016 with FORGED CREDIT CARDS AND FORGERY DEVICE.
I called Airbnb and explained that I am not comfortable having that person in my apartment, albeit a separate unit connected to, but with no access to, my apartment. So, to be clear, it is totally separate, but adjacent to my home with my wife and two children.
Airbnb's response? "We can cancel the reservation on your behalf, but you will be charged a penalty and lose Superhost status". I explained my concerns about his alleged criminal activity, and their response was "The guest has not done anything to you or your property that would lead us to believe we need to cancel it".
I then tried to cancel online, but since it was within 24 hours of the booking, I was unable to do so. Of course, it was just booked 3 hours ago!
So it appears my choice is to either cancel the reservation and bear the brunt of the cancellation, or "let it ride". I was under the impression that you could cancel two reservations a year with no consequences for Instant Book, but the Airbnb Case Manager made it clear that wasn't the case at all.
I feel completely undermined by Airbnb. Any advice?
Thank you all in advance.