Your opinion wanted on my review for complaining guest

[casailinglady]

@Paulcalif

Too much detail??

Martha did not feel that my home was up to her cleanliness standards. She complained about a dirty sliding glass door, a dirty refrigerator and dog hair in places on the floor. I cleaned the home myself so I know this was not the case. While everyone has different opinions on what is considered clean, I have a long standing history from many guests that gave my home 5 star reviews for cleanliness and comments about how clean the home was for them. Martha is certainly entitled to her opinion. When Martha complained about my home I attempted to reach out to her via text and phone. Replies came hours later or not at all. Martha and her guests did leave my house clean when they left and they followed all but one trivial rule. Martha asked for one full night’s refund through the Zelle app which is not allowed per Airbnb policy.

Too much detail.

Martha and her party left the house clean and followed most of the House Rules. She complained about the house not being clean (I clean it myself and have a checklist and it was very clean, never had a complaint), we immediately reached out, without getting a response. We allowed a late checkout (3hrs) at no additional cost; however, after their stay, they requested compensation outside of the Air platform (which is against Air’s ToS) saying that payment would affect their review. We declined.

Then don’t recommend and if her review is less than stellar, respond to her review if it seems retaliatory.