Since we have instant booking on, we’ve wanted to cancel a few bookings from guests with only bad reviews from previous hosts. If a guest has only one bad review out of many, we’ve kept them, but if a guest has only bad reviews with very negative comments, we do not feel comfortable risking our homes.
However, this time Airbnb told us we have to keep the guest (who destroyed the previous hosts property) or get penalties - as we have reached the limit of allowed cancellations.
We really don’t feel comfortable hosting this guest - as there were stealing, threats and severe damages involved - according to three previous hosts. But still, Airbnb forces us to welcome this guest.
What would you do? Take the penalties (cancellation fee, bad review + loss of superhost) or keep the guest?