Thanks for your opinion. While I disagree, I’m glad you took the time to answer.
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Yes, if the damage is significant and clearly not your fault, it’s worth pursuing.
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What I’m not sure about here (my fault!) is details about claiming damage from which entity?
The OP speaks about VRBO guests and I know nothing about that. Is the situation here about claiming from VRBO or from the OP’s STR insurance?
Thanks for clarifying.
Vrbo gives the option of having a guest buy one of 3 prepaid insurance packages ranging from $59 to $99 and coverage amounts based on which they choose…OR an agreed upon damage deposit I choose that is released 14 days after checkout. In the first scenario, any damage I find as a host is covered by the insurance co. up to the predetermined amt. of the package ($1,500-$5,000).
In this situation, it was the latter, the damage deposit by the guest of $4,000. So if I put in a claim, the amt. would be deducted from that $4K and the rest released after said 14 days.
I chose to work it out with the guest in a private email to her explaining the sensitive nature of the bedding/driveway; she felt terrible, apologized and appreciated my candor and keeping it off the platform. She agreed to send me funds to cover the amt. I paid to repair damages and did so immediately. It all worked out!
Thank you all for your feedback!
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That’s wonderful. It’s great to hear a success story. 
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I am really sorry you had to deal with that that definitely sounds like more than normal wear and tear. Since this is actual property damage and not just a minor issue, I’d absolutely file the $500 claim. You shouldn’t be out of pocket for something so clearly beyond what’s reasonable from a guest. Vrbo’s protection exists for situations like this, and it’s fair to use it.
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Yes, if the damage affects safety or causes significant costs, pursuing a claim is worth it.
Can you explain why the damage described affects safety or significant cost?
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