So I received a text from a client today, I sold her the cabin she which he has sense listed on AirBnb she says she has hosted a room in her house for many years so not a new host…
She asked me if I had a vacancy, she had a guest who was really unhappy with her place. I asked her what he was unhappy about and she copied his text to her, here is is…
I made it in and connected the wifi. You mentioned the lack of outdoor furniture which is unfortunate given the lovely spring weather. But I find it very odd that there is so little other furniture or lighting. It’s not a comfortable place to hang out. Also the state of the kitchen is abysmal. Virtually everything is worn out, mismatched or chipped. It’s bizarre that a newly set up Airbnb would offer such items. The place is super cute and I love the vintage kitchen but trying to chop veggies with any of those knives is a joke. Not to mention the “TV”
I’ve stayed in lots of vacation rentals and I don’t have the expectation of gourmet tools and the best or brand new items but it’s all very surprising. I’d make a fire but there are no fire tools. With COVID, eating out is a challenge so helping guests cook seems customary. Also providing the wrong coffee filters was another early morning frustration. The place is very clean but not really equipped for basic use. I’m very disappointed.
She offered him a refund and sent him a link to my direct book website, so no review to worry about on my end.
I accepted, heads in beds and all. I think he had legit complaints and he will have a better experience with me.
I would not have allowed him to book with Air under the circumstances though, I would not risk the possible review if he is just a grumpy guest.
We shall see
What would you have done?