I would love to have a button to indicate if a review did not meet my personal experience with a guest so the next host would have a heads-up. We can’t change our reviews but a setting of expectations would be nice.
The Chrome add in I have that let me see guest reviews of prior hosts no longer works.
I just received a review from a guest that didn’t match our conversations. While it had some positives it was equally complaining. Plus she complained about a 90 day old Serta mattress as needing replacement. What?
And complained about difficulty in access to the gated neighborhood but she failed to answer my calls & texts when she had not arrived at the scheduled time and she didn’t call me to let me know there was a problem. She complained about me when really the responsibility was her’s.
It was very long. I’m guessing she spent two hours or more on it.