We are facing the strongest winter since 50 years in my area. Temperatures go down from -15°C/5°F to -20°C/-4°F.
We had some problems with the heating, the warm water and the internet - all because of the cold - not to mention the lots of snow. Normally spring starts right now.
Now some guests from Argentina are arriving tomorrow and I was afraid I could not host them due to the inconveniences.
So I called AirBnb and asked if I could relocate them by myself to an AirBNB friend.
…and to my surprise they told me that would be no problem at all. I should not cancel my guests, but make a booking at my friend’s place on my own. They will take the price difference (It’s just €5 per night) and refund it to me.
In contrast to what I read here sometimes - to me the host’s support was always useful.
Finally we got all of the issues fixed today and I’m looking forward to welcoming my guests at our place.