I’ve had a few instances where a guest wanted to cancel. There are two that come to mind that I turned into Win-Win situations that I thought I would share with other Hosts.
The first was a group of friends coming for 2 nights and one of them got hung up with a work situation so they wanted to cancel. There was plenty of time prior to the booking for me to get a rebook. I have a strict cancellation policy so what I did was refunded 1 night and told them if they rebooked in the near future I would give them one night free. This worked for me as I easily rebooked the property, the customer was happy with the situation and actually came back for a week (with one free night).
The second was a girl whos mother became ill after she had booked. Again, I had enough time to get another booking so I recommended that she just change her reservation to a future date. She did this and everyone was happy
As a host, I try to find ways to make the situation a positive as possible. I believe we all get that “Host Sense” so you can tell when someone is trying to pull one over on you. If I believe they are honest I will do my best to accommodate them.