Why wont airbnb stand behind hosts?

Don’t shoot the messenger.

As I’m sure you are aware, you can call Airbnb anytime! Regardless of how new you are the best thing to do is call Airbnb, just like you would if your power blacked out (call the power co etc), always have their numbers in your phone and feel confident to get them to help_ it’s what you pay those fees for :hear_no_evil:

Call them stating you are concerned about your home and that you have scammers present who are making false allegations and make demands for cash refunds in breach of Airbnb TOS. You don’t want to have to call police and media if Airbnb takes no action and insist Airbnb move them. (They have had lots of bad publicity in my country lately and don’t want more).

You need to get more assertive and skilled at problem solving proactively to be an effective and successful host. In saying that these guests sound particularly nasty and I would have turned up in person with a mate, an hour is not far away so perhaps consider doing this next time.