I have learned after 2 years that majority of guests do not read. I have a system now where I email guests a .pdf that restates details and some rules. Then I message them with an alert about the email. This has helped a lot with arrival and parking. The .pdf states that I have a keyless entry set to their tel number. I still get messages asking how to ‘pick up a key’.
My biggest stress comes when I feel I need to Police my guests. Yuk! I would just like to discourage Smokers from booking at all. It just sounds so unfriendly to say ‘Attention Smokers: DO NOT BOOK HERE’.
I do not allow smoking, even outdoors, as there are shared outdoor seating areas. As a non smoker myself, it always drives me crazy when we are somewhere, that if we want to enjoy the outdoors, we have to breath smoke. I never allowed my long term tenants to smoke on property either.
The trouble with a claim w Air for smoking is we are supposed to show damage. But I feel breaking a house rule, especially one designed for the comfort and enjoyment of other guests, should be enough. I have filed claims with photos of cigarette butts, ashes all over, etc. even outdoors and so far always get my claim.
My claims usually involve additional violations such as extra guests too. That’s a whole other thread.
@Dutchboy I always review professional and honest to help the next hosts